-How long will it take me to receive my order?
When we confirm your order, it will normally take about 1 to 5 working days for your item to be dispatched. Shipping to your country may take 3 to 10days. These estimated delivery times do not include customs delays/product production time and delivery locations are not in remote locations. For delivery to remote areas, please note that this may take more time. Due to the current epidemic situation, express delivery may be delayed. After the goods are shipped, we will notify the customer of the waybill information by email. The courier company or customs also have the opportunity to contact the recipient to provide additional information. For example, during the first shipment, the mail was returned due to the recipient's error or the courier company's inability to contact the recipient. We cannot bear the shipping cost of re-send, if re-send, the shipping cost shall be paid by the customer.
-How do I track my order?
Once your order has shipped from our warehouse, you will receive an email notification with a tracking information. Please also check your junk email. This email will have all your shipping information and ways to track your order.
Please note you will not get tracking information until your order is processed and shipped. There may be additional shipping delays due to high order volumes.
-What if I received an incorrect item or an item is missing from my order?
We apologize for any inconvenience if you are missing items from your order or received the incorrect item. If this should happen please email us to firstname.lastname@example.org immediately so we can resolve the issue.
-Will TS LOVE ship products to any locations?
TS LOVE Online shop Ships products to 28 countries or areas,you will find out when you check out.
-Taxes and duties
All prices are exclusive of all taxes and duties applicable in countries. As the consignee, you may be responsible for all import duties, customs duties and local sales taxes imposed by the country you are shipping from. Import duty or tax costs will be invoiced directly to you and payment will be required to place an order with customs upon arrival. We cannot recommend this possible amount.